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Confidentiality of Customer Records Policy

Policy

Statutory/Regulatory/Related Board Policy Links

• Municipal Freedom of Information and Protection of Privacy Act
• Public Libraries Act
• Internet Access and Acceptable Use policy

Customer borrowing and online use records are confidential

Access is limited to:

• library employees and authorized volunteers for library purposes, which may include service delivery, planning, fundraising, diagnosing of computer access problems and verifying compliance with the Internet Access and Acceptable Use policy.
• the individual to whom the information relates, or if the individual is less than sixteen years of age, to the person who has lawful custody of the individual

The individual will be requested to provide proof of identity before any information is released.

The library retains current transaction records only until items are returned or monies owing are collected, or unless authorized to do so by the customer on his/her behalf.

Customer borrowing and online use records shall not be made available to any other person except pursuant to such process, order, or subpoena as may be authorized by law.

Exception

If customers do not return items on time, or owe the library money, the Oakville Public Library reserves the right to provide such information to other libraries, a collection agency or to take legal action if warranted.

Effective Date: April 22, 2010
Next Review Date: 2014
Supersedes Policy Dated: February 24, 2005