According to the results of the sixth Citizen Survey, 85 per cent of Oakville residents believe that Oakville is better than most areas in the Greater Toronto Area (GTA) when it comes to overall livability. And when it comes to their public library service, they are particularly happy.
Residents were asked to rate 11 services provided by the town, one of which was library services, for which satisfaction exceeded 90 per cent! Library services were one of only three services to exceed the 90 per cent satisfaction level.
In accordance with the library’s business plan that cites delivering ‘exceptional customer experience’ as one of its key values with the over-arching vision of ‘Love the experience’, the survey results clearly show that we are committed to maintaining and developing customer service excellence in all areas.
These results are the continued efforts of all library staff and I am extremely proud and fortunate to work with an engaged and customer-orientated staff!
For more information regarding the 2013 Citizen Survey, please visit http://www.oakville.ca/townhall/citizen-surveys.html
Charlotte Meissner, CEO, Oakville Public Library