All branches, book drops and OPL Express locations remain closed, with the exception of contactless holds pickup and book returns available at select branches. Details

Library Takeout and Returns

We now offer Library Takeout for contactless holds pickup, and the ability to return library materials at
designated book drops. See below for more details on these services.

As of July 7, Library Takeout and branch book drops will expand to all OPL branches.


Library Takeout – Contactless Holds Pickup

Our Library Takeout service is a safe and easy way for customers to pick up their library holds while following responsible physical distancing and maintaining mandated health and safety measures.

During contactless pickups, customers  are encouraged to call their designated pickup branch, for any questions.

For health and safety of everyone involved, there will be no on-site, in-person assistance from OPL staff.

When: Tuesdays and Thursdays, 11:30 am to 7 pm; Saturdays, 9:30 am to 5 pm
Where: Glen Abbey Branch, Iroquois Ridge Branch and Woodside Branch 

(As of July 7, Library Takeout and branch book drops will expand to all OPL branches.)

How it works:

  1. Browse our catalogue and place your hold.
  2. Once your hold request is processed and ready for a pick-up, you will then receive an email, text message or phone call confirmation for your hold and a link to schedule a pickup time. Please note that placing a hold does not automatically mean your hold is ready.
  3. Arrive for your contactless pick up at your scheduled time, and enjoy!

Scheduling an appointment

In order to pick-up a library hold, you must book an appointment. Once your hold is ready for pickup you will receive an email, text message or phone call confirmation that your hold is ready, and instructions on how to schedule an appointment through our online booking tool to select a time slot for your contactless hold pickup.

We are currently processing thousands of holds. Placing a hold in our catalogue does not automatically mean your hold is ready. We appreciate your patience as we process all hold requests as quickly as possible.

At this time, Library Takeout is only available at these three branches. (As of July 7, Library Takeout and branch book drops will expand to all OPL branches.)

Picking up your hold at the branch

Please arrive promptly for your allocated time slot and follow directions indicated onsite. Marked areas outside and inside the branch pickup locations will indicate where to stand and wait while maintaining proper physical distance measures.

When you arrive:

  1. One pickup allowed at a time in the designated area. Please wait your turn.
  2. Pickup bags will be placed on a marked table, organized by appointment time slots.
  3. When ready, approach the table and look for your paper bag with your name. Please do not touch any other bag. Verify your library materials inside your bag.
  4. If you have the correct library materials, you can take your package and leave through the marked exit.
  5. If you miss your appointment, please call the number highlighted at the pickup table.
  6. Do not place or leave any personal items on the table. Do not leave any library returns or donations at the table.

Need to return borrowed library materials? No need to book an appointment, simply stop by one of the available branch book drops during the listed hours of operation at Glen Abbey, Iroquois Ridge or Woodside branches. (As of July 7, Library Takeout and branch book drops will expand to all OPL branches.)


Returning Borrowed Library Materials

We now accept the return of library materials at select branch book drops. No appointment is required to return materials.

Customers may return library materials only to the following branch book drops:

When: Tuesdays and Thursdays, 11:30 am to 7 pm; Fridays and Saturdays, 9:30 am to 5 pm
Where: Glen Abbey Branch, Iroquois Ridge Branch and Woodside Branch

(As of July 7, Library Takeout and branch book drops will expand to all OPL branches.)

Coming soon: We will expand book drop service to OPL Express locations in the near future.

Please do not place any donated items in our book drops. With limited branch space to quarantine circulating materials, we will not be accepting any donations at this time.

For customers who currently have library materials in their possession, existing due dates have been extended so you can continue to enjoy your items without the worry of an immediate return or amassing fines on your OPL account.


Frequently Asked Questions

How will I know if my hold is ready for pick up?

When you place a hold through our website, mobile app or by phone and the hold becomes available, you will receive an email, text message or phone call notification (as per your OPL account preferences setup).

Your hold is only ready for pickup when you receive a notification from us. If you see in your OPL account your hold is ready but you have not received a notification message from us, please wait 24 hours to receive your notification. If you still have not received one, please call the branch where your hold is placed or email us at oplreference@oakville.ca.

In the notification, there will be instructions on how to schedule an appointment to pick up the available hold(s). When you schedule your appointment, you will need to provide your name, your library card number, a phone number and an email address to reserve a pickup time.

Can I request library material onsite/on demand?

No, not at this time. All holds must be placed online or by phone. When the hold becomes available, you will receive an email, phone or text notification (as per your OPL account preferences setup).  In the notification, there will be instructions on how to schedule an appointment to pick up the available hold(s).

If you want to place a hold over the phone, call 905-815-2039 and request the assistance of a staff member to place your hold and schedule a pick-up time. If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.

Can I come pick up my holds without an appointment?

No, not at this time. In order to maintain proper health and safety guidelines, we cannot manage and supervise unscheduled service.

How do I place a hold if I don’t have a computer or internet access?

You can place a hold by calling a branch and requesting assistance of an OPL staff member. Please call 905-815-2039. If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.

You can place a hold by calling any of the open branches and requesting assistance of an OPL staff member. If you leave a voicemail a staff member will contact you as soon as they are able.

Can I return library materials I’m borrowing or items that I already have checked out, at the same time as when I pick up my library hold?

At this time, library materials can only be returned through book drops at the following branches: Glen Abbey Branch, Iroquois Ridge Branch and Woodside Branch during these specific business hours: Tuesdays and Thursdays, 11:30 am to 7 pm; Fridays and Saturdays, 9:30 am to 5 pm. (As of July 7, Library Takeout and branch book drops will expand to all OPL branches.)

All due dates have been extended for library materials already checked out so you can continue to enjoy items without the worry of an immediate return or amassing fines on your account. Please check your OPL account to review your due dates.

Are you quarantining library materials when they are returned?

Yes. We are following all provincial public health guidelines regarding the safe handling and quarantine of all materials prior to circulating them to the public. We are taking all responsible precautions to ensure our working environment remains in compliance with health and safety protocols to keep our staff and customers safe. We continue to review and monitor guidelines as provided to us and are subject to change without notice.

Do I need to make an appointment to return library material?

No need to book an appointment for returning your items, just stop by during the noted hours of operation. There is signage at the branch book drops indicating where to go to return your items.

How will I check out my holds? Do I need to bring/show my library card when I pick up my holds?

When you book your holds pickup appointment, you will provide your name and library card number, and we will use that information to prepare your library holds for your contactless hold pickup. When you arrive for your appointment at your assigned branch, you will follow the instructions indicated and your pickup bag will be clearly labelled.

Can I call the branch to place a hold?

Yes. You can call your specific branch to speak to OPL staff to place a hold and schedule an appointment for pick-up.

  • Glen Abbey Branch – 905-815-2039
  • Iroquois Ridge Branch – 905-338-4247
  • Woodside Branch – 905-815-2036

If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.

(As of July 7, Library Takeout and branch book drops will expand to all OPL branches.)

Can I pick up a hold from another library branch other than the three listed?

No, not at this time. All other library branches remain closed at this time. The current three branch locations have been chosen to help accommodate the large number of library holds to fulfill and allows for our staff to work while maintaining responsible physical distancing measures.

(As of July 7, Library Takeout and branch book drops will expand to all OPL branches.)

In an effort to serve as many customers as possible, customers who had chosen to pick up their holds at one of the branches currently closed have had their pickup location automatically reassigned to one of the three branches offering Library Takeout service.

While we are not offering Library Takeout at all locations now, if you want to cancel your hold at this time, you can do that in your OPL account, or you can call your specific branch to speak to OPL staff to place a hold and schedule an appointment for pick-up.

  • Glen Abbey Branch – 905-815-2039
  • Iroquois Ridge Branch – 905-338-4247
  • Woodside Branch – 905-815-2036

If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.

I placed a hold and had to choose a branch that wasn’t my home branch. Can I change the branch back to my home branch?
If you placed a hold between June 9 – July 6, 2020 for pickup at Glen Abbey, Iroquois Ridge or Woodside branches, and you have not been notified that it is ready for pickup, you can manually change the location of the hold to your preferred home branch starting July 7. If you do not make this change, the hold will be processed as is to the chosen branch.

I already have a hold pickup appointment scheduled but want to change it to my home branch, can I do that?
If you placed a hold prior to June 9, 2020, were notified and have already scheduled your hold pickup appointment at either Glen Abbey, Iroquois Ridge or Woodside branches, you will be contacted to reschedule your pickup appointment for pickup at your home branch, if you chose to do so. Branch Contact Info

How can I manage my holds if there are items I no longer need, and so that the remaining items don’t all arrive at once?

If there are items on your holds list that you no longer need, or that you don’t want to pick up right away, here’s what you should do in your OPL account:

  1. Go to My OPL and click on Holds
  2. Cancel any holds that you no longer want.
  3. Change the status of any holds you don’t want delivered yet by setting the hold to “Pause hold”. You will keep moving up on the waiting list while your hold is paused. When you’re ready to pick it up, you can change the status back to Resume Hold and you will be notified when your hold is ready for pick-up.

I registered for a library card online, can I place holds for library materials?

No, not at this time. Digital access library cards issued during the library’s COVID-19 closures cannot be used to place holds on physical library materials, but we are currently reviewing this process. Please stay tuned for future updates.

Are hold periods extended?

Library hold expiry dates will be extended to ten days, and adjusted as necessary. Two days before your hold will expire, you will receive a reminder notification.

What if my hold expires – will a fee still be charged if I don’t pick up my scheduled hold pickup?

Yes. Our hold fees policy remains in effect. A $1 fee will apply to library holds not picked up by the expiry date. Library holds are limited to 50 items per library card.

To cancel a library hold go to your OPL account or through the OPL mobile app. You can also call us at 905-815-2039 and speak to a staff member for assistance. If a library hold is about to expire, you will receive a notification with a reminder.

If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.

Can I pay for my fees when I come for my scheduled pick-up?

No. Library fines can be viewed and paid on our website through the online payment service found your OPL account.

I picked the wrong location for my scheduled pickup. How do I change it?

Please call the branch assigned to your hold pickup, and a staff member assist you in rebooking your appointment.

  • Glen Abbey Branch – 905-815-2039
  • Iroquois Ridge Branch – 905-338-4247
  • Woodside Branch – 905-815-2036

If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.

(As of July 7, Library Takeout and branch book drops will expand to all OPL branches.)

How will you maintain physical distancing and safety procedures with customers?

All designated branches for contactless holds pickup and library returns have clearly marked signage, directions and physical distancing markers for both staff and the public. At the pickup table where customers retrieve their packages, only one pickup is allowed at a time.

(As of July 7, Library Takeout and branch book drops will expand to all OPL branches.)

Who do I contact if I have an issue with my scheduled pickup?

Please call the branch assigned to your hold pickup, and a staff member can assist you in rebooking your appointment. Signage with contact information is also posted at all branches.

  • Glen Abbey Branch – 905-815-2039
  • Iroquois Ridge Branch – 905-338-4247
  • Woodside Branch – 905-815-2036

If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.

(As of July 7, Library Takeout and branch book drops will expand to all OPL branches.)

Are OPL Express services available and locations open?

No, not at this time. Except for the three branches designated for Library Takeout, all other branches and OPL Express locations remain closed until further notice.

(As of July 7, Library Takeout and branch book drops will expand to all OPL branches.)

When will all Oakville Public Library branches and services reopen again?

All public libraries in Ontario remain closed as directed by the Province of Ontario as part of their declaration of emergency. However, the province has authorized all library systems to begin pickup and return services.

The Town of Oakville has a COVID-19 recovery framework in place to help guide and support the reopening of programs, services and facilities to ensure the safety of staff and our community. For ongoing updates on what Town programs, services and facilities (including Oakville Public Library) are currently open and closed, please visit the Town’s COVID-19 Information page.

(As of July 7, Library Takeout and branch book drops will expand to all OPL branches.)

How can I contact Oakville Public Library if I have additional questions?

If you have additional questions about Library Takeout, please contact us by email at oplreference@oakville.ca or by calling 905-815-2039. If you call after business hours, you can leave a voicemail and someone will respond as soon as possible.


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