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Reopening OPL: Public Computer Access

Last updated: August 12, 2020

As of August 13, Oakville Public Library (OPL) will move into Stage 3 and reopen its doors to welcome customers back into the branch, for adjusted services.

Access to public computers and related services will be available at the following branches during hours of operation: Central, Glen Abbey, Iroquois Ridge, Sixteen Mile and Woodside. Services include internet and WiFi access, plus printing, photocopying and scanning.

These services are by appointment only (with some drop-in availability). You can also call the respective branch at which you want to schedule a session or come in-person and reserve a slot, subject to availability.

Schedule your computer session now

Drop-in sessions are on a first-come, first-served basis.

Frequently Asked Questions

  1. At which locations can I use a computer?
  2. Do I need to make an appointment to use a computer?
  3. How much time do I have to use a computer?
  4. Can I extend my time if no one is waiting to use the computer?
  5. Do I need a library card to use a computer?
  6. Can I print, scan or photocopy at this time?
  7. What are the costs for printing, scanning and photocopying?
  8. Can I use the library WiFi with a personal device?
  9. Can I borrow a laptop from the library during my session?
  10. Can a small group come to work on a study project?
  11. How are you keeping customers safe while using computers?
  12. Can staff help me to use the computer?
  13. Am I required to wear masks or gloves?
  14. Can I pick up a hold when coming to use a computer?
  15. Can I browse for items while I am at the library using computers?
  16. Can I bring my child with me while using the computer?
  17. Can customers pay their fines when coming in to use computers?
  18. Can a customer return items when coming in to use computers?
  19. How old must a customer be to use a computer?
  20. Can I use the washroom while I am visiting the library?
  21. Do you provide headphones or USB keys?
  22. Why isn’t my branch offering this service?

 

At which locations can I use a computer?

At this time, computer services are only available at Central, Glen Abbey, Iroquois Ridge, Sixteen Mile and Woodside branches. Access is by appointment only which you can schedule online or in-person at the branch, with some drop-in sessions available on a first-come, first-served basis. Sessions are 45 minutes per person. Only one session is allowed per day.

 


Do I need to make an appointment to use a computer?

Yes, computer sessions are by appointment only, with some drop-in sessions available on a first-come, first-served basis. Sessions are scheduled online, in-person at the branch, or by calling the respective branch at which you want to schedule a session. 


How much time do I have to use a computer?

Each session is 45 minutes. Only one session is allowed per day.


Can I extend my time if no one is waiting to use the computer?

Not at this time. A session is 45 minutes per person. Only one session is allowed per day.


Do I need a library card to use a computer?

A library card is not required but is recommended as it speeds up your computer log-in process a bit. Please note that all computer sessions are by appointment only or by calling the branch.* When scheduling a session online you will be prompted to enter your library card number, but it is not required information.

*Some drop-in sessions available, on a first-come, first-served basis.


Can I print, scan or photocopy at this time?

Yes. To do so, you must schedule a session in order to print, photocopy and/or scan documents. By scheduling a session you are reserving a space to use these services. Each session is 45 minutes. Only one session is allowed per day. You can schedule a session online, in person at the branch or by calling the branch at which you want to use the services.


What are the costs for printing, scanning and photocopying?

  • Black and white – $0.25 per side
  • Colour- $0.50 per side
  • Scan to email – $0.10 per side

 


Can I use the library WiFi with a personal device?

Yes, you can schedule a session to access our WiFi (unsecured) with your own personal mobile device.
The maximum time for your visit is 90 minutes.


Can I borrow a laptop from the library during my session?

Yes, a limited number of loanable laptops are available for customers on a first-come, first-served basis. Loanable laptops are to be used only within the library. Laptops are checked out on a customer’s library card for 90 minutes. At this time there are no time extensions.


Can a small group come to work on a study project?

Not at this time. Due to health and safety protocols we are following responsible physical distance guidelines and limiting computer and services access to one customer per workstation.


How are you keeping customers safe while using computers?

We are following all provincial public health guidelines and responsible physical distancing measures.

  • Signage is posted both inside and outside library branches outlining physical distancing guidelines. Everyone must maintain a minimum of six (6) feet apart.
  • We have a passive health screening in place for all OPL staff and customers before they enter library branches.
  • There is a sanitization station available for all customers. Customers must clean their hands at the beginning and end of their scheduled session.
  • Computer keyboards, computer mice and all other technical equipment, plus all workstations (tables and chairs) will be wiped down after each session.
  • The number of customers entering the branch at one time will be limited to ensure sufficient and responsible physical distancing can be maintained.

 


Can staff help me to use the computer?

There will be limited onsite OPL staff assistance. Staff may help with very quick questions, such as where to access a certain website or a library digital resource, all while following physical distancing guidelines. Due to health and safety protocols, OPL staff cannot provide lengthy assistance to customers. OPL staff may not touch computer keyboards and other technical equipment being used by customers during their session.


Am I required to wear masks or gloves?

Customers must wear a mask when inside the library branch, as per the Halton Region mandatory mask by-law.
Gloves may be used if they are sanitized as well.


Can I pick up a hold when coming to use a computer?

Yes, if your hold is ready. You can also opt to use our Library Takeout, our contactless holds pickup service.


Can I browse for items while I am at the library using computers?

Yes, you may browse collections at the branch. A self-monitored limit of two (2) people per aisle/shelving unit is encouraged when browsing.


Can I bring my child with me while using the computer?

For health and safety reasons, we encourage customers to come to the library on their own for their session.  However, if childcare is not available, we will have a seat designated for the child. All customers and OPL staff must follow responsible physical distancing guidelines at the branch.


Can customers pay their fines when coming in to use computers?

Yes, you can in-branch during regular hours of operation. Customers may also use their computer session to access the online payment portal to pay their fees online.


Can a customer return items when coming in to use computers?

Yes, library materials can be returned during regular hours of operation, or at the external book returns at the branch during closed hours. See branch hours for more information.  


How old must a customer be to use a computer?

Anyone can use the services. Parents or guardians are responsible for children at the library and will not be monitored by OPL staff.

If you’re a parent or guardian coming to a session with a child who also needs to use a computer, and the branch has an available computer and appointment, we recommend you schedule two sessions at the same time.


Can I use the washroom while I am visiting the library?

Yes, washrooms will be open.


Do you provide headphones or USB keys?

No, we do not provide headphones or USB keys.


Why isn’t my branch offering this service?

The locations were chosen based on a variety of factors, including size, number of workstations we could make available, geographic distribution and the ability to properly follow health and safety physical distance protocols.

 


The collection of information on this form is subject to the provisions of the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, cM.56. The information can be used for contact purposes regarding the booking and / or shared with Public Health for contact tracing. Please direct any inquiries to the Director, Branch Services at 905-815-2042


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