Frequently Asked Questions about cloudLibrary

Oakville Public Library has recently transitioned from OverDrive to cloudLibrary for our digital collection. Need help navigating cloudLibrary? Browse through our list of frequently asked questions below and click on any of the questions to jump ahead and find your answer.

Getting Started

Troubleshooting

Device Compatibility


How do I get started with cloudLibrary?

Step 1: Download the cloudLibrary App

cloudLibrary has downloadable apps available for the following platforms:

*Not supported by all versions: cloudLibrary is currently not compatible with Kindle Paperwhites or Kindle Apps. If you would like to read eBooks from the library on your Kindle, please email kindle-feedback@amazon.com and request that Amazon allow compatibility with cloudLibrary.

Step 2: Setup and Log In

Once the download is complete, open the app and follow the prompts on screen:

  • Choose your Language, Country, Province and Library.
  • Read and accept the Terms of Use, Privacy Policy, and End User License Agreement to continue.
  • Enter your Oakville Public Library card number and PIN (typically the last 4 digits of your phone number).

Note: If using the cloudLibrary Desktop App, please refer to the information below on activating your Adobe ID and transferring eBooks.

Step 3: Discover and Enjoy!

You’re ready to begin! Borrow up to 15 items at a time and benefit from a 21 day loan period. You can also place holds on up to 10 items at a time.


Why is this change happening?

The decision to switch from OverDrive to cloudLibrary as the library’s main platform for eBooks and audiobooks was made with the customer experience in mind. With cloudLibrary, our customers now have access to an even larger digital collection, made up of OPL’s owned collection plus the digital collections of over 23 other Ontario library systems (approximately 135,000 titles in total!). New releases may still have a holds list, but customer wait times will be significantly decreased due to fewer people trying to access the same titles.


Will my holds be automatically transferred from Overdrive/Libby to cloudLibrary?

No. Privacy laws prohibit existing holds on OverDrive/Libby from being automatically transferred to cloudLibrary. If the title you’re looking for isn’t in our collection, you can let us know by suggesting a title for purchase. There will be an option to suggest a purchase within cloudLibrary coming soon.


Will my reading history be automatically transferred from OverDrive/Libby to cloudLibrary?

No. Your reading history will not be automatically transferred to cloudLibrary.


How many items can I check out, place holds on, and borrow in cloudLibrary?

  • You can check out up to 15 items at one time.
  • You can place up to 10 holds.
  • You may borrow an item from cloudLibrary for up to 21 days. After this time period, your item will automatically expire.

If I already have an account with OverDrive/Libby, do I need to sign up for an account with cloudLibrary?

  • Yes. You will need to sign up for an account to get started with cloudLibrary. Download the cloudLibrary app on your desktop or mobile device and simply follow the prompts to find your library and sign in using your Oakville Public Library card.

What devices are compatible with cloudLibrary?

  • cloudLibrary is compatible with iOS, Android, Nook, Windows, MAC OS, Kobo, and Kindle Fire as a mobile or desktop app depending on the device.
  • cloudLibrary integration is not available for Kobo eReader products. However, PDFs of cloudLibrary eBooks can be transferred over to all Kobo eReaders using the cloudLibrary desktop app (Windows OS/Mac OS).

Can I download and transfer eBooks through cloudLibrary to my eReader?

Yes, once you have checked out a book using cloudLibrary desktop app, you can transfer a copy to your eReader. To learn how this works, please consult the ‘Transferring to an eReader’ section here (see Section 13).

Note: When you first use the cloudLibrary desktop app, you will be prompted to activate your cloudLibrary account with an Adobe ID after you log in. It is important that the PC and the eReader have both been activated with the same account – either an Adobe ID account or a cloudLibrary vendor ID Adobe account.

If you will only be using cloudLibrary (without OverDrive): When you log in to the cloudLibrary desktop app, choose the recommended option to “automatically generate an ID.” Note that if you have used OverDrive in the past, Adobe Digital Editions must be uninstalled from your computer before installing the cloudLibrary app in order for it to function properly.

If you will be using both cloudLibrary and OverDrive: You must have both the cloudLibrary desktop app and Adobe Digital Editions installed on your computer. Any eBooks you download in cloudLibrary will redirect to Adobe Digital Editions. When you authorize the cloudLibrary app, do not use the recommended instructions to “automatically generate an ID.” Instead, choose “explicitly provide an Adobe ID”, and enter the same ID that you have used for Adobe Digital Editions. Some computers may recognize your ID automatically, and you can simply click to activate the detected ID.


I saw an eBook in cloudLibrary previously, but it’s not there now. What happened?

This could be one of two things. It could be that our license for this title has expired and needs to be repurchased or this is a title that was available through our cloudLink with the other Ontario libraries using cloudLibrary. When titles vanish like that it is because a customer from the owning library is using it. It will reappear once the owning system isn’t using it.

Oakville Public Library has partnered with public libraries across Ontario to form a cloudLinking consortium. cloudLinking allows participating libraries to pool their digital collections together to provide a greater selection of titles and copies. Customers may view, borrow and place holds on titles that are owned by Oakville Public Library regardless of their availability status.


Can I listen to my audiobook offline on my mobile device?

Yes, offline listening is available in the mobile apps once an audiobook has been fully downloaded.


Can I transfer my audiobook from my Mac or my PC to my MP3 player?

No. Both the PC and Mac version of the cloudLibrary app stream the content and do not download the entire audiobook file. Transfer of the file is not available.


How do I use my Kobo with cloudLibrary?

There are two options for set up for Kobo with cloudLibrary and which one is used depends on how you plan to use your Kobo, namely in whether or not you intend to continue to use OverDrive through another public library system. The set up for both situations are outlined below. You can have your Kobo connected during all of this as well.

If we are the only public library system you use (i.e. you aren’t a member of a public library system that is using OverDrive as their eBook vendor).

  1. Deauthorize Adobe Digital Editions and then uninstall it from your computer
  2. Uninstall the cloudLibrary app
  3. Reinstall the cloudLibrary app
  4. When it prompts you to either provide an Adobe ID or have one auto generated for you, please select the auto generate option. You do not need Adobe Digital Editions if you aren’t using OverDrive anymore.
  5. You should be able to borrow and transfer books to your Kobo from within the app. More information into how the transferring process works in the cloudLibrary app can be found on page 13 of the user guide here:

If you are still intending to use OverDrive through another public library system:

  1. Deauthorize Adobe Digital Editions and then uninstall it from your computer
  2. Uninstall the cloudLibrary app
  3. Reinstall both apps
  4. When you are authorizing them both again the same Adobe ID needs to be used to authorize both programs and it needs to be the one that is being used with OverDrive. So in cloudLibrary instead of auto generating an ID you will need to provide log-in details.
  5. From this point you will be borrowing items in the cloudLibrary app but actually transferring them using Adobe Digital Edition, this is so both OverDrive and cloudLibrary can work on the same device.

My cloudLibrary title isn’t downloading. What do I do?

You may have your settings in the mobile app set to only download when you are connected to Wi-Fi. This setting can be found in the Account section of the cloudLibrary app.

Whether you are using Wi-Fi or a data connection, content does not automatically download unless it is opened. If you’d like items to automatically open when you borrow them, you can turn on that setting in the Account setting as well. This will ensure your items download fully to your device.


Why didn’t cloudLibrary checkout my holds for me?

cloudLibrary regretfully does not offer automatic checkouts for holds at this time. When a hold becomes available for you in cloudLibrary you have four days to borrow the item before it is released back into the collection or goes to the next person on the holds list.

We strongly encourage you to enable push notifications to your mobile device and/or email notifications from cloudLibrary so you are made aware when items are available for pick up. You can enable these through your account in the cloudLibrary app or through the Settings page on our cloudLibrary website.


 


Loading…