Hoopla: FAQ

What is hoopla?

Hoopla is a digital media service that allows customers to access movies, television shows, audiobooks, and music online. It is streaming and downloadable, and customers can borrow up to 5 titles per month.

How do I sign up for hoopla?

Visit www.hoopladigital.com and click on Sign Up. Once you select Oakville Public Library, you will be prompted to enter your library barcode and PIN (which is the last four digits of your telephone number). You will then create your account using your e-mail address.

What content is available through hoopla?

At this time, Oakville Public Library is offering movies, tv shows, audiobooks, and music through hoopla.

Is there a limit?

Our current checkout limit is 5 items per month.

How long may I borrow material?

Television shows and movies are loaned for 3 days (72 hours). Audiobooks are loaned for three weeks. Music is loaned for one week.

Are there holds lists?

There are no hold lists – your access is instant from the time that you click “Borrow”!

What is the difference between streaming and downloading?

Streaming is viewing video content in real-time, which requires an internet connection. Download is storing content so that it is available offline at a later time. This is particularly important for smartphone users, as streaming content uses a significant amount of bandwidth. It is wise to download content while using a wireless internet connection so that it can be viewed on the go.

Which devices are supported by hoopla?

Hoopla is supported by Apple devices that have iOS 6 or higher (iPhone 3GS and higher, iPad 2 and higher, iPod Touch 4th Generation and higher), as well as select Android devices that support 4.0 (Ice Cream Sandwich) and above.

Where can I find the hoopla app?

You can find the hoopla app in the iTunes App Store and the Google Play Store.

Which browsers are compatible with hoopla?

Hoopla is compatible with Internet Explorer 8 and up, Google Chrome,  Firefox 8 and up, and Safari.

What is Widevine?

Widevine is a safe video player that uses your web browser to play video content. It is a free browser add-on that is owned by Google. If you do not already have Widevine when you attempt to play your video, you will be prompted to download Widevine. When you are directed to the Widevine website, you can click on Install Now and follow the on-screen prompts. Note: you must re-start your browser and sign in to Hoopla in order for the installation to complete.

How do you install Widevine?

It depends on the browser you are using, but the Widevine website has installation manuals for Internet Explorer 8, Internet Explorer 10, Chrome, and Firefox. Note: you must re-start your browser and sign in to Hoopla in order for the installation to complete.

Can a title be returned early?

You can return items early by pressing the “Return” button at the top right of the item page.

Does any of the video content have closed captioning?

Yes, hoopla does provide closed captioning whenever possible.

Can viewers stop viewing and return later?

Absolutely! As long it is still within your borrowing period, you can return to your video at any time.

Can hoopla content be downloaded?

Hoopla content can be downloaded on the hoopla app only – not on web browsers.

Can viewers watch on multiple devices?

Viewers can certainly switch between devices; however, a single item cannot be watched on multiple devices simultaneously.

I am experiencing choppy / skipping video. Why?

If you are experiencing choppy or skipping video, please check your internet connection. A download speed of 1mb is recommended. You can check your internet speed at www.speedtest.net. If your download speed is not the problem, please report the issue to hoopla.

How often does hoopla get more content?

Content is added weekly. Occasionally content must be removed (temporarily or permanently) based on studio / publisher requirements.

 

Need more help?

Check out our Hoopla Digital User Guide or send us an e-mail at oplreference@oakville.ca.

 

Hoopla User Support: https://www.hoopladigital.com/support

Hoopla Getting Started Videos: http://www.youtube.com/user/hoopladigital?feature=watch

 

 

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